Support

We offer support to our customers by email. If you have encountered a problem, feel freely to contact us at [email protected].

Email instructions:

• Word Xlio should be mentioned in the subject.
• First email should contain a valid Xlio license number.

Things to consider before asking for help:

• This kind of support is meant to be used for quick fixes when software does not work as expected. We will not consider any feature requests, but you can file them in GitHub.
• It would be great if you open an issue in Xlio's GitHub repository first and reference it in the email.
• Please check available documentation once more.
• Broadly described issues are likely not to be considered.

We'll get back to you within two working days. Fixing bugs may take more time.